Frequently Asked Questions
What is AskTheStar.com?
AskTheStar.com is a platform where you can ask a question from a specific person and an expert in his field. The questioner gets reliable and detailed information firsthand, while the answerer receives payment for his time. A part of the income earned on our platform can be sent to charity.
Where can I find an expert that I need?
Where can I find an expert that I need? You can use our search by category, by the text of questions and answers, as well as by user profiles. All experts try to fill out the “About Myself” section with as much detail as possible.
How can I be confident that an expert is truly qualified?
There are links to the expert’s social media accounts, provided for this reason. You can appreciate the content that he’s posting as well as the audience of his subscribers. Besides, an expert can provide additional links to his articles, websites, or blogs.
When will I be charged for the expert’s services?
At first, your funds will be frozen on your internal account. You will be charged only after you accept the expert’s answer.
What if I am not satisfied with an answer? What should I do in this case?
If you are not satisfied with an answer given to you by the expert, you can open a dispute. You won’t be charged until the moderator resolves the argument in favor of one or the other party.
How do I begin to answer the questions?
You need to set the rates in the "Rates" section of your profile.
What should I do to get questions?
First of all, we recommend that you fill out your profile on the website very thoroughly. Specify the links to your social media profiles, blogs, and posts. After that, let your subscribers know about your account on AskTheStar.com, so they will know how to ask you a question. Also, you must continuously maintain an interest in your profile by the periodical placement of posts about an opportunity to ask you a question on AskTheStar.com.
Are the questions and answers public?
The question and answer become public only if the questioner and answerer set the appropriate attribute in the question-answer form. There must be mutual consent of both parties.
What will happen if a deadline for the response is missed?
The question will become inactive, and funds will return to the questioner’s account.
How do I withdraw funds from my account?
AskTheStar.com is a platform where you can ask a question from a specific person and an expert in his field.
How do I send you an offer or a question directly?
You can e-mail us at firstname.lastname@example.org or send us a message through the Help & Support form (the button is at the bottom of each page on the website).